Order Related
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this number on the carrier’s website to track your delivery status.

Q: Can I modify my order after it’s placed?
A: If your order is still being processed, you can contact our customer service to request changes. Once the order is shipped, modifications cannot be made.

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Payments & Pricing
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

Q: Are prices on your website inclusive of taxes?
A: Prices displayed on our website include VAT for UK customers. For international customers, taxes may be added at checkout depending on your location.

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Offers and Discounts
Q: Do you offer discounts for bulk orders?
A: Yes, we provide discounts for bulk orders. Contact our sales team for a customized quote.

Q: How do I apply a promo code?
A: Enter your promo code in the “Discount Code” field during checkout and click “Apply” to see the updated total.

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Shipping & Delivery
Q: Do you ship car parts internationally?
A: Yes, we ship car parts worldwide. Shipping costs and delivery times vary by destination.

Q: How long does delivery take for international orders?
A: International delivery typically takes 5-14 business days, depending on your location and customs clearance.

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Returns & Refunds
Q: What is your return policy for car parts?
A: You can return unused and undamaged car parts within 30 days of delivery for a full refund or exchange.

Q: How do I initiate a return?
A: Contact our customer service team to request a return authorization. Once approved, you’ll receive instructions on how to return the item.